# Frequently Asked Questions

### PLED5529A-B

### How do I increase the volume level of my TV?
You may increase the volume level by performing a simple software upgrade. Click on the following link to download the software and the upgrading procedure [http://www.curtisint.com/html/custservice/manuals/PRO
_PLED5529A-B_SW.UPDATE.ZIP](http://pwmhosting.ca/proscan/10)

### All Dual Screen Portable DVD Players

### Where can I purchase a DC/AV cable, the one which connects the main screen with the secondary screen?
The DC/AV cable can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

### All Televisions

### Where can I purchase a Remote control for my Television?
_Please note to contact:_

**_In Canada call -> 1-800-968-9853_**

**_In USA call our remote support distributor -> 1 (800) 736-6837_**