# Frequently Asked Questions All Dual Screen Portable DVD Players ### Where can I purchase a DC/AV cable, the one which connects the main screen with the secondary screen? The DC/AV cable can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required. All DVD Players ### Where can I purchase a replacement remote control for my unit? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** All Portable DVD Player ### Where can I purchase an AC adaptor for my DVD Player? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** All Portable DVD Players ### Where can I purchase a AV cable for my DVD player? The AV cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required. All Portable DVD Players ### Where can I purchase a Car adaptor for my DVD player? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** All Portable DVD Players ### Where can I purchase an AC/DC adaptor for my DVD player? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** All Portable DVD Players ### Where can I purchase a Remote control for my DVD player? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** All Portable MP3 Players ### How do I format MP3 on MAC computer? To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 in USB plug and the computer will detect a new removable drive (untitled). Then click once to highlight the drive. On the top menu choose: special –> erase disk –> rename it (optional) –> click on erase. Once done, the formatting is complete. All Portable MP3 Players ### How do I upload files from my computer to my MP3? To upload music/photo/video files onto your player, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 player into the USB port on your computer. Then, go into the folder that contains the music files you wish to upload. Click or highlight on the files. RIGHT CLICK and “Send to Removable Disk E” (or F depending on how many drives are on your computer). OR you can also drag your music files from the folder and drop them into the “Removable Disk”. In some models, you need to create a folder on the player and name it MVIDEO for storing the video files. All Portable MP3 Players ### How do I format MP3 on Win2k/XP computer? To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Double click on “My Computer”. Right click on “removable drive” (it is the MP3 drive). Right click and navigate to “Format”. Under the “File System” select “FAT” or “FAT32”. Left click on “Start” to reformat your player. All Portable MP3 Players ### What is the maximum voice recording time on my MP3 player? Recording Time per 128MB depends on the sampling rate, a higher recording sampling frequency brings better recording quality, but takes more memory space. Below is the recording time with different sampling rate: 8000 Hz — 8 hours ; 11025 Hz— 5.8 hours ; 16000 Hz— 4 hours ; 22050 Hz— 2.9 hours ; 32000 Hz— 2 hours. If the memory capacity is bigger, the recording time will be longer, for example, 256MB has maximum 16 hours recording time. All Portable MP3 Players ### Where can I purchase a USB cable for my MP3 player? Replacement USB cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required. All Portable MP3 Players ### Where can I purchase a USB charger for my MP3 player? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** All Portable MP3 Players ### Why can’t I use all the memory in my MP3 player? Your Curtis MP3 player is coming preformatted from the factory in FAT16. Although the max FAT16 file/folder limit is 512 for the root directory, long file names can reduce the number of available files and folders in the root folder. (Such is the case with MP3 song titles) This is due to a Windows FAT16 formatting limitation. SOLUTION: REFORMAT THE MP3 FILE SYSTEM IN FAT32. This should theoretically increase the maximum number of files/folders to 65,536 and thereby eliminate this type of problem. All Tablets ### Why can’t I connect to the internet in my Tablet? It is Wi-Fi enabled. You need to have an active Wi-Fi connection for the Tablet to connect to internet. All Televisions ### Where can I purchase a Remote control for my Television? _Please note to contact:_ **_In Canada call -> 1-800-968-9853_** **_In USA call our remote support distributor -> 1 (800) 736-6837_** PLED5529A-B ### How do I increase the volume level of my TV? You may increase the volume level by performing a simple software upgrade. Click on the following link to download the software and the upgrading procedure [http://www.curtisint.com/html/custservice/manuals/PRO_PLED5529A-B_SW.UPDATE.ZIP](http://pwmhosting.ca/proscan/10) ### I lost my receipt, can I file a warranty claim? No, we require a proof of purchase to verify date of purchase and that the product was sold by a reputable dealer. If you purchased the product online you should be able to download a receipt through your account. If you purchased the item in the store many retail stores can reprint your receipt upon request. ### I purchased my item six months ago but I just opened the box and discovered that the unit is not working, is it still covered under warranty? The warranty period begins immediately after the date of purchase, check your manual, if your unit is covered for 1 year (365 days) then please contact [support@curtiscs.com](mailto:support@curtiscs.com) to begin the warranty process. If your unit is covered for 90 days, unfortunately the warranty period has expired. We strongly encourage everyone to test all units immediately when you bring them home to avoid disappointment. ### I received my item as a gift, I don’t have the receipt and I don’t know when or where it was purchased. A proof of purchase is required, please reach out to the gift giver they may have the receipt or have access to a copy. PROSCAN PDVD1041 ### PDVD1041 Quick Start Guide Please see the link for the [Quick Start Guide](http://legacy.curtisint.com/html/CustService/Manuals/PDVD1041%20Quick%20Start%20Guide.pdf)